Terms of Service

These Terms of Service (“Terms”) govern your use of the Keepivo application and the keepivo.com website (together, the “Service”). Please read them carefully.

1. Acceptance of Terms

By downloading, installing, accessing, or using Keepivo, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

2. Description of Service

Keepivo is a personal and household asset management application that allows users to:

• Track home assets, appliances, and equipment;
• Store asset photos, documents (manuals, warranties, receipts), and maintenance records for their household;
• Schedule and manage maintenance tasks, including tasks an admin hides so only admins and assignees can see them;
• Record task completion history and maintenance spending;
• Manage household members and access;
• Generate weekly-to-annual maintenance plans and printable matrices;
• Export reports (maintenance matrix, insurance inventory) as PDF and Excel files;
• Optionally use AI-powered features for asset identification, detail lookup, receipt import, and maintenance suggestions;
• Optionally sync tasks with Google Calendar or calendars available through Apple Calendar; and
• Optionally receive mobile reminders about due tasks and household activity.

2a. Your Content

You may upload photos and documents (such as manuals, warranty cards, and receipts) to your home’s record. You own your content. You grant Keepivo a limited license to store, process, and display it solely to provide the Service to you and your household. Upload only content you have the right to share, and no unlawful or objectionable content; we may remove content that violates these Terms. Uploads are limited by file type and size, and each home has a storage allowance based on its plan. Deleting an asset, record, home, or account also deletes the associated stored files, which cannot be recovered.

3. User Accounts & Authentication

To use the app, you must create an account by providing a valid email address, password, name, and optional username. You may also sign in using Google or Apple authentication. Apple may provide a private relay address when you choose Hide My Email. You must be at least 13 years old to create an account. You are responsible for keeping your credentials secure and for all activity that occurs under your account.

4. Paid Plans, Purchases & Refunds

Keepivo offers a Free plan and a renewable annual Home plan. Home is billed at the price and interval shown before purchase, renews automatically each year until cancelled, and adds the complete printable maintenance matrix, calendar sync, annual AI captures, and higher household limits. One member’s active Home plan covers every member of the homes they belong to: covered members pay nothing, share the payer’s annual AI allowance, and their coverage ends if the payer’s plan lapses. Existing customers who previously purchased a lifetime Home unlock keep that lifetime access. Web subscriptions are processed by Stripe. When mobile billing is offered, iOS subscriptions are handled through Apple's App Store and Android subscriptions through Google Play, and RevenueCat verifies mobile purchases and entitlements. We do not store full card numbers or complete payment credentials.

Paid features are granted after the payment processor confirms the purchase. You may cancel before the next renewal through the applicable billing portal or app store; cancellation normally leaves access active through the paid billing period. Refund eligibility, timing, and payment disputes may depend on the processor or app store used. Contact support if a confirmed purchase does not unlock correctly.

For an App Store purchase, payment is charged to your Apple Account when you confirm the purchase. The subscription renews automatically at the localized price shown before purchase unless you cancel through your Apple Account subscription settings before the renewal. Apple manages App Store refunds, payment-method changes, and billing disputes. Keepivo provides a Restore Purchases action for eligible App Store purchases.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose;
• Upload or store content that is pornographic, sexually explicit, or otherwise objectionable, including content that is exploitative, hateful, or gratuitously violent;
• Share your credentials with unauthorized persons;
• Attempt to gain unauthorized access to the Service or other users’ data;
• Use the Service’s storage as general-purpose file hosting, or to store or distribute content unrelated to managing your home; or
• Interfere with, disrupt, or place undue load on the Service’s operation.

5a. Suspension & Termination

You may stop using the Service at any time and may delete your account in the app’s settings or from our account deletion page.

We may suspend or terminate your account, or remove content, immediately and without prior notice if we reasonably determine that (“for cause”):

• You materially or repeatedly breach these Terms, including the Acceptable Use section;
• Your account is used to store, upload, or distribute content that is unlawful, infringing, or harmful, or to use the Service’s storage, AI, or notification systems for purposes other than managing your household — including as general-purpose file hosting;
• Your account is involved in fraud, payment abuse, or abusive chargebacks;
• Your account is compromised or presents a security risk to the Service or other users;
• You harass or harm other users or our personnel;
• You attempt to circumvent plan limits, usage metering, or access controls; or
• Suspension or termination is required by law, or continued provision would expose us to legal liability.

If we terminate for cause, prepaid fees are not refunded, to the maximum extent permitted by applicable law. If we terminate your account without cause or discontinue the Service, we will give you reasonable advance notice and refund the unused portion of any prepaid subscription pro rata, as described in our Refund & Cancellation Policy.

Except where content is unlawful or notice is legally restricted, we will make reasonable efforts to notify you and give you an opportunity to export your data before your account’s data is deleted. Termination of a paying member’s account ends household coverage for co-members. Homes that continue with other members retain their household data as described in our Privacy Policy. Sections that by their nature should survive termination (including Disclaimers and Limitation of Liability) survive.

6. AI-Powered Features

The app includes optional AI-powered features using Google Gemini AI (currently Gemini 2.5 Flash): asset scanning, maintenance suggestions, receipt import, link enrichment, and detail lookup from a make, model, or serial number. AI features are provided for convenience and informational purposes only, are subject to usage limits and plan allowances, and AI-generated suggestions should not replace professional advice for maintenance or safety matters. For more detail, see our AI Usage Disclosure.

7. Disclaimers

8. Limitation of Liability

To the maximum extent permitted by law, Keepivo and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Service.

9. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will revise the “Last updated” date above and, where appropriate, notify you within the Service. Your continued use of the Service after an update means you accept the revised Terms.

10. Contact Us

Questions about these Terms? Email us at support@keepivo.com.