This page explains how cancellation and refunds work for the Keepivo Home plan. It applies alongside our Terms of Service — if anything here conflicts with the Terms, the Terms control.
1. What You Are Buying
Keepivo Home is an annual subscription billed at the price shown before purchase. It renews automatically each year until you cancel. The Free plan needs no payment and never expires.
One member’s active Home plan covers every member of the homes they belong to. Covered members are not charged; their coverage ends if the payer’s plan lapses.
2. How to Cancel
- Purchased on the web (Stripe): open the app, go to Subscription → Manage billing, and cancel in the billing portal. You can also email support@keepivo.com from the address on your account and we will cancel it for you.
- Purchased through the App Store or Google Play (when mobile billing is offered): cancel through your Apple Account or Google Play subscription settings. App stores do not let us cancel on your behalf.
Cancelling stops the next renewal. Your Home features stay active until the end of the period you already paid for, and then your account returns to the Free plan — nothing is deleted. Assets, tasks, photos, and records above the Free limits remain readable; you just can’t add beyond those limits until you re-subscribe.
3. Refunds
- First 14 days of a new web subscription: if Home isn’t right for you, email support@keepivo.com within 14 days of your first annual charge and we will refund it in full.
- Renewals: we send no separate renewal invoice beyond the receipt, so if you meant to cancel before a renewal and contact us within 14 days of the renewal charge, we will refund it — provided the renewed period has not been used to export a full maintenance matrix or insurance report.
- After 14 days: when you cancel, subscriptions are non-refundable and there are no prorated refunds for unused time; cancelling simply stops the next renewal.
- If we end your service without cause: if we terminate your account without cause or discontinue the Service, we refund the unused portion of your current period pro rata. This does not apply to accounts terminated for cause under the Terms of Service.
- Something didn’t unlock: if a confirmed purchase does not grant Home within a few minutes, contact us — we will fix the entitlement or refund the charge.
- App Store / Google Play purchases: refunds are decided and issued by Apple or Google under their own policies. Request them through the store; we cannot issue store refunds ourselves.
Web refunds go back to the original payment method through Stripe and usually appear within 5–10 business days. Refunding a subscription ends its Home access immediately, including household coverage for co-members.
4. Lifetime Purchases
Customers who bought the earlier one-time lifetime Home unlock keep it for life. Those purchases are not subscriptions, do not renew, and are outside the refund windows above.
5. Contact Us
Billing questions, cancellation help, or a refund request: email support@keepivo.com and include the email address on your Keepivo account. A person reads every message; we aim to reply within two business days.